|Verse Of The Day|
|(Pharaoh) said: "If thou takest any god other than me, I will certainly put thee in prison!" 26:29|
Q. Who provides the transportation to the hotel?
A. If you are traveling with the group SM Hajj will provide all the transportation insha’Allah.
Q. Does the Hajj package include transportation from Mina => Arafat => Muzdalifa => Mina and from Mina to Makkah (for Tawaf Ifaada)?
A. Yes, if you are with the group. If you decide to go on your own then you will have to arrange for your own transportation. SM Hajj will not be able to reimburse you.
Q. How many people can stay in a room?
A. Makkah & Madina: Quad occupancy meaning four people per room. However at an additional cost you may choose to have triple or double occupancy in the hotel rooms in Makkah and Madina.
Q. What is your refund policy?
A. Once your visa is processed NO refunds will be available. A written notification must be sent to cancel your reservation. If cancellation request received after the airline ticket is processed, then that amount (cancellation of the airline ticket penalty) will be deducted and the remaining amount paid by the customer will be refunded insha'Allah. After Ramadan no cancellations will be accepted, exception can be made if an alternate Haji is available.
Q. What is your cancellation policy?
A. A written notification must be sent to cancel your reservation. However if the visa is already issued then no refund will be provided.
Q. Are there any hidden fees in the packages?
A. No, there are no hidden fees in the package, except all packages do not include Hajj fee, animal sacrifice and a processing fee.
Q. When is the deadline for the payment?
A. To confirm your reservation a minimum deposit of $2500 per person is required at the time of registration. Full payment is due no later than the 1st of Ramadan.
Q. How much is the deposit per person?
A. The minimum deposit is $2500 per person at the time of registration.