Effective Date: May 1, 2012
When browsing our website, you are not required to provide any personal information unless and until you choose to sign up for Hajj package. We do not knowingly permit the website to be used by any person under the age of eighteen and we do not knowingly collect any information from children.
Purchasing our Hajj Package
In order to purchase travel and related services through our website, you must provide certain information such as your name, address, telephone number, e-mail address and the name or names of the person(s) traveling. This information is required to process your reservations and keep you informed of its status. If you are making a reservation for one or more travelers other than yourself, please make sure that each traveler agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your reservation available to you or any other person authorized by you to receive such information.
Consent to Contact via Telephone
When making reservations please provide us with a contact telephone number so we can inform you of necessary changes or other matters that may affect your trip, such as flight delays, inclement weather, and cancellations. We may use prerecorded voice message, or text message to provide you with such updates. When providing a cellular, wireless, or mobile telephone number as the contact number for your trip, you agree that you are providing us with your express consent to receive prerecorded voice messages or text messages related to your reservation or any of our vendors or suppliers. If you do not wish to receive these trip updates on your cellular or mobile phone, please provide another telephone number.
You can choose to complete your online profile by providing your travel preferences, frequent-traveler or affinity numbers, paper ticket delivery address, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly.
TSA Secure Flight
Under the Transportation Security Administration (TSA) Secure Flight program most air passengers are now required to provide their full name, date of birth, and gender (plus redress number, when applicable). You do not need to provide this information while making your trip reservation, but you must provide the information to your airline(s) before your trip. If you provide date of birth, gender, or redress number during reservation process, we will not permanently store this personal information for any travelers, aside from the required entries in the air reservation record. We will not disclose this information to any third parties other than the applicable airline(s), or to governmental authorities, if deemed necessary by SM Hajj. If you are making a reservation for travelers other than yourself, you should make sure each traveler agrees, in advance, that you may disclose their personal information to us. Secure Flight is a federally mandated program set forth in the Secure Flight Final Rule, published in the Federal Register Volume 73, Number 209. The TSA privacy notice can be found in Section 1560.103 of the Secure Flight Final Rule: The Transportation Security Administration of the U.S. Department of Homeland Security requires aircraft operators to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. Section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's website at www.tsa.gov.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. First and foremost, you can rest assured that no personal information about you is gathered or stored in the cookies and, as a result, none can be passed on to any third parties. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our website. None of this information is passed to any third party and is used solely by us to provide you with a better user experience. No personal information about you is gathered through the use of these types of cookies. Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. SM Hajj supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking SM Hajj cookies may disable certain features on our website and may make it impossible to purchase or use certain services available on the website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like SM Hajj.
Sharing your Personal Information
When you reserve Hajj package, we provide to the airline, hotel, car/bus-rental agency, travel agency or other involved third party only that portion of your personal information that is needed for the successful fulfillment of your travel arrangements. We may also share personal information among our corporate affiliates. Further, we may also provide to companies that provide services to help us with our business activities such as website analytics or offering customer service. These third parties are authorized to use your personally information only as necessary to provide these services to us.
We may also disclose your personally information as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request to any other third party with your prior consent to do so.
Accessing and Updating your Information
To review and update your personal information to ensure it is accurate, contact us. SM Hajj will make reasonable efforts to provide you access to any of your personal information we maintain within 30 days of your access request. We provide this access so you can review, make corrections or request deletion of your data. If we cannot honor your request within the 30-day period, we will inform you when you can have access. In the unlikely event that we cannot provide you access to this information, we will explain why we cannot do so.
We take appropriate security measures to protect against unauthorized access, or unauthorized alteration, disclosure, or destruction of your personal information. We use Secure Socket Layer (SSL) to encrypt the transmission of data on the SM Hajj application. Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personal information online.
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